Toyota Alabang - Really Sucks

**meledson** · February 15th, 2008 11:45 AM

Originally Posted by O!lman

Dami nang reklamo dyan sa TAI na iyan pero wala talagang pagbabago. Wala na kasi dyan yung mga magagaling na SA like Ceasar Mariano.Napansin ko kasi na puro trainee lang ang nagta-trabaho at puro utos lang ang mga SA. I wrote a complaint before sa nangyari sa Altis ko way back 2004( chipped paint on rear bumper after PMS). Kaya sa Toyota Pasong Tamo na lang ako nagpapa-PMS ngayon. Ayus doon at madaling kausap ang mga SA, sila mismo ang nagtatrabaho.

Iyan ang masakit na katotohanan.

Pag nanduon ako for PMS, vigilant ako. Di ako oo ng oo sa kanila.

**rebel** · February 15th, 2008 11:47 AM

I would recommend you writing a email to customerassistance*toyota.com.ph

**wakin** · February 15th, 2008 11:54 AM

call Butch Buenaventura. he's the customer relations officer of TMPC

Makati Office 31st Floor GT TOWER INTERNATIONAL, 6813 Ayala Ave. cor H.V. Dela Costa, Salcedo Village, Makati City 1227 • Email butch.buenaventura*toyota.com.ph
Contact +63.2.858-8200 ext 8032 • Direct +63.2.858-8036 • Fax +63.2.858-8040 to 41

**CVT** · February 15th, 2008 12:02 PM

Sa akin,- sa mismong Branch Manager ng Toyota Alabang mo i-address ang iyong letter of complaint. Tawagan mo sila para itanong mo ang kanilang fax number at pangalan ng kanilang branch manager.

I did the same thing with Honda Cars Alabang and Hyundai Alabang a couple of years ago, and I got an instant response, through a telephone call and action on the issues I was bringing up with them. Also, both of them even sent one of their representatives to the place where I am working to talk directly with me. In both cases, the issue was resolved expeditiously.

Remember, you bought the car with your hard-earned money. You're maintaining it with your hard-earned money. So, you should demand what's rightfully yours.

5404:knit:

**meledson** · February 15th, 2008 12:24 PM

Originally Posted by wakin

call Butch Buenaventura. he's the customer relations officer of TMPC

Makati Office 31st Floor GT TOWER INTERNATIONAL, 6813 Ayala Ave. cor H.V. Dela Costa, Salcedo Village, Makati City 1227 • Email butch.buenaventura*toyota.com.ph
Contact +63.2.858-8200 ext 8032 • Direct +63.2.858-8036 • Fax +63.2.858-8040 to 41

Originally Posted by CVT

Sa akin,- sa mismong Branch Manager ng Toyota Alabang mo i-address ang iyong letter of complaint. Tawagan mo sila para itanong mo ang kanilang fax number at pangalan ng kanilang branch manager.

I did the same thing with Honda Cars Alabang and Hyundai Alabang a couple of years ago, and I got an instant response, through a telephone call and action on the issues I was bringing up with them. Also, both of them even sent one of their representatives to the place where I am working to talk directly with me. In both cases, the issue was resolved expeditiously.

Remember, you bought the car with your hard-earned money. You're maintaining it with your hard-earned money. So, you should demand what's rightfully yours.

5404:knit:

Nice posts. :D

**meledson** · March 2nd, 2008 09:05 PM

Wed morning may appointment ako with TAI for 15K PMS. Si Nato ang naging SA ko. 8:30 ang appointment, dumating ako ng 8:20 sa receiveing area ng service. past 9:00 na after ko na "check in" ang Avanza ko. According kay Nato, and ilan beses ko na confirm, Friday morning puwede ko ng makuha ang car ko.

Eto ang mga gagawain:
1. 15K PMS - mga 2 to 3 hours lang
2. Change carpet - mga 1 to 2 days
3. Adjust clutch, parang malalim na kasi
4. parang maluwag na ang shifter

Thur. afternoon, nag text ako kay Nato kung sigurado na makukuha ko ng friday morning, after about an hour tumawag, di pa raw natapos. Saturday pa raw ng umaga mga around 9:00. Para mapabilis, puwede daw akong dumating ng 8:30 for the processing and payment. Wala na akong magagawa, so tinaggap ko na.

Fri. afternoon, nag text ako kay Nato kung makukuha ko na talaga the next day. Walang sagot na text o tawag.

Sat. dumating ako ng TAI ng mga past 9:00. The estimate was 1,700+ noong wed. nagulat ako ng nakita ko ang bill na 3,000+. Di ko na natandaan ang exact figure. I check the bill. I was charged with 4 liters of fully synthetic oil and oil filter. WTF! Na reiterated ko kay Nato (siya rin ang SA ko sa 10K) na nag full synthetic na ako noong 10K so sa estimate form nya, 1 liter lang at oil filter. NAgkaroon daw ng typo.

Carpet replacement is free of charge, warranty kasi.

Nabawasan ang pagka "luwag" ng kambyo pero parang walang nabago sa "lalim" ng clutch.

Dati kahit na anong bad reviews ang nababasa ko ang personal feedback sa akin regarding service sa TAI, di ako na niniwala. I give TAI the benefit of the doubt. Now, medyo naniniwala na ako.

Gusto ko pag nag pa service ako sa TAI, ako personally ang aasikaso para wala akong problem "after the fact".

**KBR** · March 3rd, 2008 03:27 AM

damn.... whats up with those Toyota dealerships na hindi maganda ang Customer Service!? specially those around Metro Manila. anywayz, hindi naman ganun ka hirap mag replace ng Spark Plugs, let alone a simple E-brake Adjustment.

*mag open up kaya ako ng Toyota Dealership diyan (or kahit na isang Auto Shop, specializing in all Japanese and German cars) para mapakita ko ang tunay na Customer Service

*

aite, peace.

**blackrose** · March 5th, 2008 03:10 PM

LAGOT! dyan pa naman sana ako maglalabas ng sasakyan next month ... pero sa mga bad feedback na nakalagay dito baka sa TOYOTA OTIS na lang ako ulit pupunta! hayz!

**meledson** · March 5th, 2008 03:17 PM

Originally Posted by blackrose

LAGOT! dyan pa naman sana ako maglalabas ng sasakyan next month ... pero sa mga bad feedback na nakalagay dito baka sa TOYOTA OTIS na lang ako ulit pupunta! hayz!

So far wala pa akong nababasang bad feedback sa Toyota Makati.