Toyota Alabang - Really Sucks

**CVT** · February 15th, 2008 10:53 AM

Or, fax them a letter.... Make it a formal complaint so that they can be forced into action.

5404:knit:

**1D4LV** · February 15th, 2008 11:01 AM

Originally Posted by CVT

Or, fax them a letter.... Make it a formal complaint so that they can be forced into action.

5404:knit:

yup, in that letter, demand a timetable or deadline for explanation, otherwise they will just sleep on that letter.

**O!lman** · February 15th, 2008 11:39 AM

Dami nang reklamo dyan sa TAI na iyan pero wala talagang pagbabago. Wala na kasi dyan yung mga magagaling na SA like Ceasar Mariano.Napansin ko kasi na puro trainee lang ang nagta-trabaho at puro utos lang ang mga SA. I wrote a complaint before sa nangyari sa Altis ko way back 2004( chipped paint on rear bumper after PMS). Kaya sa Toyota Pasong Tamo na lang ako nagpapa-PMS ngayon. Ayus doon at madaling kausap ang mga SA, sila mismo ang nagtatrabaho.

**meledson** · February 15th, 2008 11:45 AM

Originally Posted by O!lman

Dami nang reklamo dyan sa TAI na iyan pero wala talagang pagbabago. Wala na kasi dyan yung mga magagaling na SA like Ceasar Mariano.Napansin ko kasi na puro trainee lang ang nagta-trabaho at puro utos lang ang mga SA. I wrote a complaint before sa nangyari sa Altis ko way back 2004( chipped paint on rear bumper after PMS). Kaya sa Toyota Pasong Tamo na lang ako nagpapa-PMS ngayon. Ayus doon at madaling kausap ang mga SA, sila mismo ang nagtatrabaho.

Iyan ang masakit na katotohanan.

Pag nanduon ako for PMS, vigilant ako. Di ako oo ng oo sa kanila.

**rebel** · February 15th, 2008 11:47 AM

I would recommend you writing a email to customerassistance*toyota.com.ph

**wakin** · February 15th, 2008 11:54 AM

call Butch Buenaventura. he's the customer relations officer of TMPC

Makati Office 31st Floor GT TOWER INTERNATIONAL, 6813 Ayala Ave. cor H.V. Dela Costa, Salcedo Village, Makati City 1227 • Email butch.buenaventura*toyota.com.ph
Contact +63.2.858-8200 ext 8032 • Direct +63.2.858-8036 • Fax +63.2.858-8040 to 41

**CVT** · February 15th, 2008 12:02 PM

Sa akin,- sa mismong Branch Manager ng Toyota Alabang mo i-address ang iyong letter of complaint. Tawagan mo sila para itanong mo ang kanilang fax number at pangalan ng kanilang branch manager.

I did the same thing with Honda Cars Alabang and Hyundai Alabang a couple of years ago, and I got an instant response, through a telephone call and action on the issues I was bringing up with them. Also, both of them even sent one of their representatives to the place where I am working to talk directly with me. In both cases, the issue was resolved expeditiously.

Remember, you bought the car with your hard-earned money. You're maintaining it with your hard-earned money. So, you should demand what's rightfully yours.

5404:knit:

**meledson** · February 15th, 2008 12:24 PM

Originally Posted by wakin

call Butch Buenaventura. he's the customer relations officer of TMPC

Makati Office 31st Floor GT TOWER INTERNATIONAL, 6813 Ayala Ave. cor H.V. Dela Costa, Salcedo Village, Makati City 1227 • Email butch.buenaventura*toyota.com.ph
Contact +63.2.858-8200 ext 8032 • Direct +63.2.858-8036 • Fax +63.2.858-8040 to 41

Originally Posted by CVT

Sa akin,- sa mismong Branch Manager ng Toyota Alabang mo i-address ang iyong letter of complaint. Tawagan mo sila para itanong mo ang kanilang fax number at pangalan ng kanilang branch manager.

I did the same thing with Honda Cars Alabang and Hyundai Alabang a couple of years ago, and I got an instant response, through a telephone call and action on the issues I was bringing up with them. Also, both of them even sent one of their representatives to the place where I am working to talk directly with me. In both cases, the issue was resolved expeditiously.

Remember, you bought the car with your hard-earned money. You're maintaining it with your hard-earned money. So, you should demand what's rightfully yours.

5404:knit:

Nice posts. :D

**negon** · November 12th, 2014 09:21 AM

Good day, I know that this post is from 2 years ago and Totota Alabang already transferred into a new building/location. Just want to confirm if the service is still the same.

**patrickdevera** · May 7th, 2015 11:33 AM

after back reading the comments it seems that nothing has changed with Toyota Alabang's service. yes, it still sucks.

this what happened to my friend who as of this writing has consulted us his friends what legal action can he file against TAI. apparently, the poor guys car was brought to Toyota Alabang for radiator repairs and other minor repairs. unfortunately some service personnel rear ended his car while parked inside the repair bay. TAI alleges that it was the fault of one of their OJTs. Talk about negligence.this extended his car's stay at TAI.

worst TAI merely offered to repair the damaged portion of the car na wala man lang pa-consuelo sa inosenteng may-ari.

To confound things further, the guy is being charged 33k for radiator repair that can be had at less than 10k outside. With this exorbitant amount It seems that TAI not just only wants the poor guy to pay for the radiator repair he originally intended to but also the repair expenses for the damaged portions of his car incurred by TAI's personnel plus some extra on the side, ang galing talaga! Adviced the guy to pull out the car.

TAI will be hearing from one of our friends in barong and portfolio soon.