Would just like to share great service provided to me by BPI's hotline (89-100) for my Express Online account's password reset.

Got my account locked this Monday because of entering the wrong password more than twice (yeah my bad - guess I really couldn't remember what it was without my browser's password autosave feature). So I chose the reset option via their website on the same day and as read, waited for the following day to have the account reactivated.

Unfortunately, too busy the following day and had the ATM reactivation only by Wednesday. After reactivating, waited 24 hours (Thursday) and account's still disabled and the site is still asking me whether I'd like it reactivated via ATM or by calling 89-100. I think this is because I tried to do the reactivation via ATM option more than once so yeah, mostly my fault I guess.

Then came weekend and really wanted to check my balance without having to go to a mall just for that purpose, so I called 89-100 to have it reset. Service didn't take long and quickly I got redirected to an account officer and was provided with a temporary password. Pretty great stuff.

I just like to give my two thumbs up because rare does this happen that you call a company's consumer hotline and get the service you need as fast as that. So I'd like to give my kudos for the very prompt assistance - greatly helpful BPI.