Cignal TV

**Boy Bastos** · February 19th, 2013 07:24 PM

Originally Posted by BratPAQ

Mahihirapan ka nga maintindihan ng CSR nyan, penny for your thoughts lang di mo naintindihan, bukod don galit kagad reaction mo.

Yup. English term/phrase lang hindi ma-gets ni Am-boy. Baka naman sa Clark or Subic lang galing?

:D

**oj88** · February 19th, 2013 10:40 PM

Originally Posted by Balikpinoy

The issue I want addressed are non-technical in nature. In reality, Satellite TV here in the Philippines will always be iffy due to the strong rains and winds we experience ie. rain fade. My ongoing issue with Cignal has more to do with their billing and their inability to correct a problem that even their main CSR supervisor admits on the phone as their mistake but they can't seem to do anything to correct it.

I am just tired of the ongoing trend of Philippine companies (mostly service and travel related industries) that promise top notch service, charge premium rates but when its time to execute and deliver, fall back to the typical Filipino company response of letting the customer hung out to dry.

Thanks!

SatTV is iffy regardless of where you are. Imagine trying to focus an RF signal no more powerful than a 50W lightbulb that's 36,000 Km away onto a receiving antenna (LNB) the size of your fist. It all comes down to precise aiming and installation technique. For one, the dish should be installed on a rigid surface. Rigid... as in concrete.... nothing that moves or vibrate unless it's an earthquake. I learned this the hard way by having it installed initially on our metal roof. When the wind was strong enough or we get so much as a drizzle, the pitter-patter cause the roof to vibrate and we lose satellite lock for several minutes. Two weeks of complaining didn't help. I then decided to have it transferred to our balcony's concrete firewall and everything's well with the world again.

For you billing concerns, just pay what you think is due, keep the trouble ticket open and take note of the reference number until they address your concerns.

**cpsolt** · April 29th, 2013 08:09 PM

Just thought about sharing a fix for the issue i had recently with my Cignal TV subscription:

Our service was interrupted Saturday afternoon till Monday morning. I tried calling but wasn't able to get through their lines. After a number of redials, I waited for an eternity to get through. Being in front of the tv and box, their tech support walk me through and was able to have the issue fixed.

Issue:

STB Starting Up error on your screen. (Gray screen asking you to wait)

Kindly perform troubleshooting steps below.

1. Unplug the RG6 cable at the back of the receiver
2. Perform hard reset
3. Wait for the tech error to prompt (Technical Problem)
4. Press “ok” on the remote control
5. Plug the RG6 at the back of the receiver.
6. Go to “Settings”
7. Enter the PIN code (“0000”, “9998” or “9999”)
8. Go to System Setup > Diagnostics
9. Check the current release number
10. The version should be 106
11. Press cancel/back, then select “Installation Setup”
12. Select “Satellite Setup” then press “ok”
13. Set the following:
a) LNB Type: Dual
b) Low Band and High Band LO Frequency: 09750 and 10600
c) LNB Power: “ON” for the main box and “OFF” for the 2nd/3rd box)
14. Select SES7-NE8 entry point and check signal parameters, then press OK

Sana makatulong... (at di na uli magkaroon ng iba pang issue)

**antonath** · May 19th, 2013 04:07 PM

may VGA port o HDMI port na ba mga decoder box nyo?

**straker** · October 19th, 2015 10:33 PM

Tanong... Ok bs reception ng cignal during bad weather? We lost our cable reception when lando passed by.

**oj88** · October 19th, 2015 10:52 PM

Originally Posted by straker

Tanong... Ok bs reception ng cignal during bad weather? We lost our cable reception when lando passed by.

In a storm, two things can affect satellite reception:
1. Thick clouds
2. Strong winds that can knock your antenna out of alignment or even damage it

**ClaNker** · October 20th, 2015 12:37 PM

Originally Posted by antonath

may VGA port o HDMI port na ba mga decoder box nyo?

Yes may VGA and HDMI port sya.

**CVT** · October 20th, 2015 01:21 PM

How about free to air?

"The measure of a man is what he does with power" LJIOHF!

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**ClaNker** · October 20th, 2015 01:38 PM

Nakalampas na ang bagyo dito sa Pangasinan at nangangati ang kamay ko na galawin ang receiver since walang signal na nakukuha ang box. From the looks of it di naman nawala sa alignment ang dish.