Honda Sta. Rosa, Nueva Ecija

[dr. d]

Hi, I'm new to this site please bear with me if I replied on the wrong thread I was just having problems with my unit reservation refund in Honda Nueva Ecija. Help would be highly appreciated. So this is the story, we paid a reservation fee of 5,000.00 for a Honda City after we submitted all of the requirements and after they commit that the unit will be released within the week. 2 weeks had passed, agent informed us that the bank application was disapproved and will look for another bank. We inquire in Honda Bulacan and within a week it was approved and unit is ready for release after 2-3 days and we got our unit. Going back to Honda Nueva Ecija, they seem like they don't want to entertain our request for refund and even said that this might not be refundable anymore. Just recently we got a call from Honda Nueva Ecija telling us that we have an approved application therefore we cannot refund the reservation. I was fuming mad and even sent an email to the main office of Honda requesting for a copy of the refund policy but still we haven't heard from them since. We are first time buyers and I dont know who else to contact regarding this matter.

"we had a deal. i gave my money, and you promised the car would be released to me within the week. you did not. you reneged on our agreement. i want my money back, or i'll sue."

see if it works.
good luck.