Comprehensive Insurance Claim

[benchph1]

to make the long story short, my cousin was driving the insured vehicle, and got involved in an accident which injured two children, damage to a property, and of course damage to the insured vehicle. so we informed the insurance company about the incident. and informed them that we are going to claim insurance.

- an independent towing company towed the vehicle into their impound lot.
- the car is still on the impound lot
- we are the ones who processed the police report, clearance, etc. ( no assistance from the insurance company whatsoever)
- an "adjuster" assisted us during the admittance of the two injured children
- we already settled our debt with the property that was damaged during the accident. gave the necessary amount and made a written agreement.
- initially we had to pay for the hospitalization of the two children. ok this is acceptable.
- the parents of the the two children demanded another 15k for the additional expenses. and stil lthis came from our pockets.
- now they are demanding again almost the same amount of money for one of the kid's leg brace. ( no participation from the insurance whatsover)
- when i asked the insurance company about this: here is what they said:
- insurance told us that they will only write a check after the injured children are released from the hospital. ( btw one kid had a fracture on his tibia) - parents of the two injured children already gave their written notice about the clearance. so we can claim.
- insurance told us we have to pay for the impound fee of the vehicle



something is not right. honestly im getting pissed at this insurance company. so much for "insurance" before i tell the name of the company. i just want to make sure that everything is in order. my question is: is this what insurance companies supposed to do?