Ford After Sales Service

[PrinZel25]

mas maganda kung ilagay kung saan branch or casa ang pangit ng service para atleast lahat informed at pwede makahanap ng may good service ng ford

[Eevie]

mas maganda kung ilagay kung saan branch or casa ang pangit ng service para atleast lahat informed at pwede makahanap ng may good service ng ford

I experienced bad service at Ford Global back in Dec 2013 I think it was. Long story short, my wife brought the vehicle for a regular service and got a leaked transmission oil in return. Ford Global said it was not their fault, so we told them that if indeed we had already have a leaked transmission oil, our home parking garage should have all sorts of oil spots but the only spots there were the recent ones. It took a lot of calls and finally I sent an email out to all the ford dealerships locally (I was out of the country), and had responses from some of the ford dealerships, but I think the next day, a manager called my wife up and arranged to have the vehicle towed to Ford Global for repair free of charge. (I think something broke in the transmission) Initially they were asking us to pay for the parts and service, then they negotiated for half then finally relented and provided the service free. I think a simple quality check by the SA before releasing the vehicle would have prevented this issue from happening.

[Janemar]

Email us?? Naroon na nga yung nagrereklamo sa mismong opisina ng servicing, walang resulta? Email pa kaya?

Hehe.. Skeptical din ako at first sir, pero triny ko lang since it only takes 2mins to email at libre lang naman...

Long story short.

I got a reply and phone call day after email sent from ford PH. Then, a phone call from my dealer, somewhat na prioritize ung oto ko. Backed up by several phone calls and emails from Ford PH on the update, etc.

Really happy with "Ford Group PH" aftersales and not the dealer itself.

[Janemar]

Email worked for me, but my car is a Toyota. A member recommended that I send an email to Toyota and I was surprised at how responsive they were. I had people calling me and texting me after my email.

It's too bad that Ford's customer service sucks.

Same case tayo maam.

Call/text/email galore from ford PH giving me update, status, etc...

[Janemar]

Sa Toyota matagal na siste kung may reklamo ka sa service, or whatever, you go to Customer Relations and tell them.....sila ngayon mag-iimbestiga and get back to you..... (Toyota) Customer Relations is like Police Internal Affairs.

Same case with FGP.

[Janemar]

medyo mahal lang talaga parts ng ford compare sa japanese car kaya not all local auto supply meron definitely depend ka sa casa which is mahal. and minsan wala pa parts.

Sent from my SM-G955F using Tsikot Forums mobile app

Got this price from random stores in Banawe, all orig motorcraft brands for my 2.2 trend. All in stock and at hand.

Air filter - 1.7k
Cabin F. - 600
Oil F. - 450
Fuel F. - 800

[dragon05]

Got this price from random stores in Banawe, all orig motorcraft brands for my 2.2 trend. All in stock and at hand.

Air filter - 1.7k
Cabin F. - 600
Oil F. - 450
Fuel F. - 800

so your the one who replace all of this on your trend

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[confused shoes]

Hehe.. Skeptical din ako at first sir, pero triny ko lang since it only takes 2mins to email at libre lang naman...

Long story short.

I got a reply and phone call day after email sent from ford PH. Then, a phone call from my dealer, somewhat na prioritize ung oto ko. Backed up by several phone calls and emails from Ford PH on the update, etc.

Really happy with "Ford Group PH" aftersales and not the dealer itself.

May be our expectation of good after sales service is different. Ako yung walang torelance. Hindi ako nagpa followup. Pupuntahan ko na lang on the promised date. Ang worst na experience ko dyan ay hinayaan ang oto na di ginagalaw (body repair) until the date na dumating ako para kuhanin. Pinaalikabukan lang. Mag eemail muna ako para asikasuhin? Hindi na, right away pinaasikaso ko sa kanila. Natapos naman as promised the next na balik ko. Unfortunately, winala ang aking susi! WTF.

[StockEngine]

May be our expectation of good after sales service is different. Ako yung walang torelance. Hindi ako nagpa followup. Pupuntahan ko na lang on the promised date. Ang worst na experience ko dyan ay hinayaan ang oto na di ginagalaw (body repair) until the date na dumating ako para kuhanin. Pinaalikabukan lang. Mag eemail muna ako para asikasuhin? Hindi na, right away pinaasikaso ko sa kanila. Natapos naman as promised the next na balik ko. Unfortunately, winala ang aking susi! WTF.

thats one way of dealing with service departments.

easy to suggest that if you have multiple vehicles...

for people who own one vehicle only.. being proactive helps.. and thats what we suggest here in the forums..

the more emails they receive. the more focused they will be-hopefully.

Ford has to keep up with the japanese companies.

toyota..isuzu..mitsu..honda


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[ArchiDeos]

thats one way of dealing with service departments.

easy to suggest that if you have multiple vehicles...

for people who own one vehicle only.. being proactive helps.. and thats what we suggest here in the forums..

the more emails they receive. the more focused they will be-hopefully.

Ford has to keep up with the japanese companies.

toyota..isuzu..mitsu..honda


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Agree with you Sir. Need more email complain pag di maganda after sale service from a certain casa, kasi nababasa mismo ito ng Ford 🇵🇭. Which sila mismo magiinform sa Casa na may nareceive silang complain. For all I know, bibigyan nila a certain time para umaksyon yung Casa.

My experience so far with Ford Laus Group is fine. Nothing to complain for the service. My PMS takes only 2 hours at the most including Car wash which is good IMO. San Nicolas Branch, Ilocos Norte is very accommodating. A week before nagpaschedule ako via online. Then a day before tinawagan ko sila for confirmation na darating nga ako for the scheduled PMS. A day after my PMS, Ford 🇵🇭 send a follow up email with survey kung ano experience mo sa after sale service nila, what part sa PMS mo ang ayaw mo na ginawa nila and last you can suggest what to improve more sa PMS ng Car mo. So far so good ang Ford After Sales Experience ko.

Di ko pa natry magclaim ng insurance, and hope na ganun din ang mangyayari pag nagkataon..

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