PFE Car Aircon Parts and Supplies Shop

[anakngsultan]

Mga Sir,

Na-try ninyo na po ba etong shop na to PFE Car Aircon Parts and Supplies Shop?
Any feedback?

Thanks.

[JoshII]

Mga Sir,

Na-try ninyo na po ba etong shop na to PFE Car Aircon Parts and Supplies Shop?
Any feedback?

Thanks.

Yes I'd have tried their services. Well worth it they replace may AC compressor at a fraction of a cost. Casa charging me at 50K and I only paid 15K. That was almost 3 years ago, and still no problems experience in my unit.

[woulfe27]

Mga Sir,

Na-try ninyo na po ba etong shop na to PFE Car Aircon Parts and Supplies Shop?
Any feedback?

Thanks.

Here's my experience with PFE Cainta:

When I met the owner of the shop last week, he asked me for feedback and referrals. Here it is, all based on verifiable data (admin, kindly move this to the appropriate forum if this isn't the right one - thanks).

FEEDBACK ON PFE's SERVICE:
First of all, I appreciate it that Aristeo Martinez, Power Five Enterprises's shop owner shouldered the repair of my car's dashboard that was scratched by his technicians at Cainta, which is how it should be because a shop owner bears responsibility for the shortcoming of his/her employees. That said - I can say that having my car's air-conditioning system's evaporator repaired at PFE Cainta was my worst car repair experience ever, and I've gone to a lot of shops and "casas" since I became a car owner in the 90s. PFE's technicians, led by Rick, damaged my dashboard despite my repeated reminders to them to take care of the dashboard panels. One of the technicians handled the dashboard's cloth upholstery with his dirty hands - I had to clean it myself using alcohol from Juvy, the shop's secretary. A day after they installed the new evaporator, I noticed that the AC vents at the driver's side were blowing hot air while the AC vents at the passenger's side were blowing cold air. I brought it back to PFE Cainta and spoke with another lead technician, Wowie. He said the dashboard had to be dismantled again because there were obvious air leaks in the evaporator housing assembly and the new expansion valve that was installed by Rick was defective. He said Rick should have ensured that there were no air leaks before he reinstalled the dashboard and that Rick should have tested the AC system at different thermostat settings, which Rick did not do. Since the dashboard was again in a dissassembled state, I reckoned that it was the best time to bring the damaged panels to Seat Mate in Antipolo for repairs. I called Aris on his mobile phone and I told him that the panels were ready to be delivered to Seat Mate. Aris said he will ask his technicians to bring the dashboard panels to Seat Mate, and when I relayed this to his technicians, they were obviously confused because they only had Wowie's motorcycle as a service vehicle at PFE Cainta. I was expecting Aris to volunteer to bring the dashboard panels to Seat Mate since he has a van, but I did not detect any sense of urgency in his voice, so I volunteered to bring the panels to Seat Mate in my Explorer, so as not to waste any more time. I was also the one who picked up the panels at Seat Mate several days later. Throughout the whole fisaco caused by his incompetent technicians, Aris never showed up at PFE Cainta. I was expecting him to at least show up and assure me that everything will be taken care of, and that these blunders will not happen again, but he did not. I think I spent more time at PFE Cainta than Aris did last week.

As the shop owner, Aris should have supervised the back job repair. At that point in time, the situation was so bad, so I texted Aris and sent him messages on Viber but I never got a reply. I then called him up to ask if he will be at the shop to supervise the back job repair, and he sounded dismissive. He said, "Titingnan ko na lang kung pwede akong dumaan dun. Ibinilin ko naman sa mga tao ko." But the big problem was his employees were very demoralized for several reasons - they were complaining about the lack of food for "stay-in" personnel and low salaries, among others. I couldn't verify if these complaints were valid, but I did inform Aris about them because it was obvious that their lack of enthusiasm in their work led to poor craftmanship and carelessness.

In addition, Aris could have at least volunteered to bring the dashboard panels to Seat Mate. He was aware that I had a job to attend to and that this back job and lousy craftmanship by his employees were taking me away from my job. In short, Aris should have realized that it was his shop's fault that a lot of my time was being put to waste.

And if I were Aris, I should have offered to reimburse the customer for the expenses he incurred on cab rides to and from his shop, even if the customer can afford to pay for such rides. Because it's not just about the money - it's about regaining lost trust and showing empathy while trying to right a wrong.

A good shop owner would have gone the proverbial extra mile to make sure that his client was not inconvenienced any further by the situation that his business caused. Sadly, it was apparent that Aris was far from being a good shop manager.

More than two days' worth of my time was wasted because I chose to have my car AC repaired at PFE Cainta. And prior to these recent blunders, the same shop also did a poor job in repairing my Civic's AC system. It was also a back job, but not as time consuming as the most recent one.

RECOMMENDATION:
I will not recommend this shop to anybody, not even to my enemies. In fact, even if the repair that was done recently is still covered by the 4-month warranty, I will bring my car to a different aircon shop in case the AC breaks down. I will rather pay a huge amount again to a better shop with better technicians than undergo the same painful exprerience at PFE for the nth time. But if you're really desperate to have your car AC repaired at PFE, at least look for Wowie. His craftmanship is a lot better than Rick's

REFERRALS: 0

[dr. d]

noted, sir!
mayaman na si experience.. maraming customer.. heh heh.
so how long did the car stay in their shop?
in banawe, that's usually a half-day job.. maybe less.

and you did say they already bungled your other car before... i wouldn't have returned with my other car, if i were me...

[woulfe27]

noted, sir!
mayaman na si experience.. maraming customer.. heh heh.
so how long did the car stay in their shop?
in banawe, that's usually a half-day job.. maybe less.

and you did say they already bungled your other car before... i wouldn't have returned with my other car, if i were me...

For the backjob and dashboard repair, my car was at their shop from Saturday to Thursday of the following week. Five days in all - ayoko sana iwan dun kase baka ivandalize kaso no choice ako. Sinilip ko na lang everyday.

Served me right for giving that shop a second chance. First the Civic, then the Cruze. I'm not going back there.