May Liwanag ang Buhay!

[mazdamazda]

Kudos to Meralco for resolving my complaint in a professional & timely manner.

I called up the Meralco hotline an hour past lunchtime yesterday to complain about the irregular voltage output that I'm getting. The CSR took my contact details and gave me a ticket number.

A few minutes later, I received a text message confirming my complaint.

Then a few hours later, I received another text message saying that the problem has already been assigned to the Valenzuela Service Center.

Lastly, at around dinner time, I received another text message stating the service crew number that will arrive and that they'll approximately arrive within 4 hours.

At around 1:30AM, I was awakened from my sleep by a phone call, it was the dispatch center informing me that the service crew is already outside our home. I opened the gate and the technician went to work, removing the old splice (with a crappy workmanship that's causing the fluctuating voltage in our house) that connects our meter to the electric grid. He then replaced it with a new snap-on splice. It just took him a few minutes to do this, I offered coffee but they declined saying that they still have to go to another location.

What's more, the Meralco service vehicle is equipped with an LCD monitor that presumably has the list of their crew's work order. Really impressive!




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[FrankDrebin]

Nice to know that Bro.

Sana ganyan ang Digitel Philippines.

[pup2]

Taga Valenzuela ka ba M2? Akala ko taga Bulacan ka?

[meledson]

Nice to know that Bro.

Sana ganyan ang Digitel Philippines.

Sana nga, it took them more then 1 week to solve my cross line and intermittent ADSL connection at home.

Buti pa ang Meralco, Ok ang service.

[shadow]

Taga Valenzuela ka ba M2? Akala ko taga Bulacan ka?

baka sakop pa sila ng valenzuela office ng meralco kahit na bulacan sila

[Syuryuken]

Nice to know that Bro.

Sana ganyan ang Digitel Philippines.

lintik na digitel yan ang kukupad magtrabaho kung hindi ko pa minura-mura yung hepe nila hindi pa nila gagawin

Taga Valenzuela ka ba M2? Akala ko taga Bulacan ka?

baka si inday tiga Valenzuela? :naughty2:


:bwahaha:

[mazdamazda]

amf... mga :batman: Bat tugan

===

mas malapit sa amin ang Valenzuela Service Center kesa sa Balagtas.

[FrankDrebin]

Sana nga, it took them more then 1 week to solve my cross line and intermittent ADSL connection at home.

Buti pa ang Meralco, Ok ang service.

Yup. Meralco will try to solve the problem in 24 hrs period.

My Digitel was problem was solved in 2 months!

[meledson]

Yup. Meralco will try to solve the problem in 24 hrs period.

My Digitel was problem was solved in 2 months!

So suwerte pa pala ako. :D Inaraw araw ko kasi silang tawagan sa customer service nila.

[FrankDrebin]

Hehehe. Sumobra pala ako sa "was". Araw-araw din akong tumatawag. Nag-file nga ako ng service charge rebate. Pati sa rebate ang tagal ding ayusin.