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  1. Join Date
    Nov 2005
    Posts
    189
    #11
    bosing,

    you can send an email to Mr. Butch Rodriguez, CEO of Asian Spirit at butch*asianspirit.com




    Quote Originally Posted by Tifosi View Post
    On our way back from our wedding in Boracay this past Sunday, I needed to get a quarantine permit for our dog from the vet inspector at the Caticlan airport. Lo and behold the inspector was nowhere to be found at his station. I went back to the Asian Spirit counter, to meet my wife who was waiting for me, after having checked-in our luggage. I explained to the staff at the counter that the inspector was nowhere to be found and if she can check-in our dog since I have the permit issued in Manila. The lady at the counter told me that she can't check in our dog without a valid permit because it would be checked at Manila Domestic and the previously issued permit was for transport from Manila to Caticlan.

    It was then that another staff-member named Ruben volunteered to accompany me to the Caticlan jetty port, as the main counter was there, beside the RORO terminal. Previously, I was under the assumption that the vet inspectors were at the airport, and the thing is, we docked at the resort's private port, and not at the Caticlan pier. So I went with Ruben, and thought that we were going to take a trike or something. I was surprised that he used his own scooter to take me there. So carrying our dog (a shih tzu by the way), I hopped on and went to the port with him.

    Anyway, to make a long story short, I got my clearance and we made our flight with lots of time to spare, all thanks to Ruben I just gave him a tip for the help that he extended to me. I wasn't able to get his surname though.

    Would anyone know someone in Asian Spirit, or at least their customer service email, so I could relay this pleasant experience to them?

  2. Join Date
    Dec 2005
    Posts
    39,162
    #12

    Congratulations Mr. & Mrs. Tifosi....

    Great customer service by Air Philippines!

    5505:home:


  3. Join Date
    Oct 2002
    Posts
    561
    #13
    Quote Originally Posted by tibo_3rd View Post
    bosing,

    you can send an email to Mr. Butch Rodriguez, CEO of Asian Spirit at butch*asianspirit.com
    Ei cool, thanks! I'll forward this to him

    * CVT, thanks bro!

  4. Join Date
    Dec 2007
    Posts
    5,064
    #14
    Quote Originally Posted by CVT View Post
    Congratulations Mr. & Mrs. Tifosi....

    Great customer service by Air Philippines!

    5505:home:
    Bro, Asian Spirit po yung sinakyan ng TS

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A big thank you to Asian Spirit staff member at Caticlan Airport (Feb 24 '08)