My dad has an Alto and no complains yet about bad services. And I know he complains a lot when it comes to bad service. Maybe not all of them is bad...
Although it would seem that when you go to suzuki dealers, you won't find any services or SA person "visiblility" with customers. Most that you see are sales people unlike when you go to the big three companies, services people are the first one you'd like to see.![]()
On the contrary, it would be helpful for me and the rest of you for Suzuki Motors to learn this as a lesson to clean up their service people as a whole.
Where other brands like Honda, Nissan, etc would give a call or txt to follow up on customer satisfaction on the services rendered, Suzuki hasn't even bothered to give me a call to follow up on the repairs nor apologize for the problems found after the repairs were supposed to be done properly.
This is not just a problem with the service adviser. It is also a problem with the people working in the repair shop itself as well with quality control personnel who supposed to check if the job was done properly before it is released to the customer. In short, it's a problem with the whole system.
Last edited by ghosthunter; June 29th, 2009 at 01:14 PM.
Are you referring to us? Just because we have one or three post, it does not mean were are spamming the site. For myself, I am seriously thinking of buying one, and knowing which Suzuki Location you are complaning is important, as I don't want to experience the same treatment you got, specially for a first time car owner/buyer such as myself. The only reason I joined a site for cars is to know what to expect. So far...in 2 days of reading...you're the first that complained about service.
right now we own two suzukis
so far the dealership as for my experience are better than honda ayala and toyota.
pero am not a casa fan. Even under warranty hindi ko na kina "Casa" mga sasakyan. except the APV dahil kasama sa binyaran PMS. Sa pasong tamo ako kumuha ok naman dahil kita ko ang trabaho nila, ako nagsusupervise hehehehehe
Yes you can get away with CASA kahiot bago sasakyan mo, sa experience ko din kasi sa Suzuki madali magclaim sa warranty hindi matanong.
As for celerio. It looks good, woudnt mind owning one, lalo na tumataas ulit ang presyo ng gas
Last edited by MAXBUWAYA; June 30th, 2009 at 01:37 PM. Reason: bad grammar
BTW
matagal nga lang ang pyesa. Suzuki phils seems dont bother putting up stocks for spareparts. Mukhang kotse lang pinupuhunan
kaya kung balak mo paabutin ang suzuki mo for more than 5 years baka ikaiinis mo ang pagbili ng pyesa sa delaership
(Water pump replacement for Jimny M13A and rubber seals for ATF Pan)
ok. can we hear from celerio owners now before this thread goes OT!
any inputs shared greatly appreciated..
FC anyone? really interested buyer here
i am not from suzuki, just a ZUK fan since i own one pero grey market.![]()