JD Power Survey 2005 Ranks Kia Sorento as the best 4x4

[gregg_g]

Guys,

Check out this link- http://www.whatcar.co.uk/News_Specia...&EL_ID=3121179

Gregg

[cyberdoc95]

I am not really surprised if SORENTO gets a good mark out of JD Power rating since it is really a good SUV. The thing that bothers people sometimes of getting this SUV is the brand. SORENTO was my second choice after my CHEVY EQUINOX(which I love, by the way).

SORENTO is a very good, sturdy, SUV that is built really solid.

[empy]

skoda and kia are in the top 10?!

[DacoTyan]

There was an article in the Economists about the difference between British and American consumers' atitude about service. It seems the Americans get better treatment because they whine more often and louder than the Brits. Maybe they have the same attitude when it comes to cars...

[pissword]

even yung accord talo ng mazda 6 o hehe

[baurtwellXUV]

dito kaya sa pinas?! ano ang top 10?

[OTEP]

Some Kia models even beat out the Mercedes V-Klasse a few years back in the UK JDP.

[odell]

depende siguro sa mga bumubuo sa pag survey? hehehe.. sa mga tao na nagparticipate..

[mazdamazda]

here is how it's done:

JD Power Survey 2005:
How it's done
14 April 2005

Each owner who takes part completes an eight-page evaluation with over 70 questions. They include likes and dislikes about their car, what problems they’ve had, quality of dealer service and a section on running costs.

Owners rate their cars using a scale of one to 10 – one represents ‘unacceptable’ while 10 is ‘outstanding’. JD Power collates the results to generate the Customer Satisfaction Index. Any car that fails to yield at least 50 complete surveys is rejected, as such a small number is not sufficient to ensure a representative sample, and could give a misleading result.

To make the data as accessible as possible, experts at JD Power convert the thousands of questions and answers into scores in eight categories:

THE CATEGORIES EXPLAINED
Mechanical Problems - uncovers satisfaction levels with the reliability of the car’s engine, suspension, transmission and braking systems.

Interior Problems - explores satisfaction with the reliability of seats, heating, air-conditioning and ventilation, sound systems, dashboard and interior.

Exterior Problems - surveys body panels, paint problems, rust and corrosion and exterior lights.

Vehicle Performance - looks at appeal of the car’s ride, handling, braking, engine and transmission.

Vehicle Interior - deals with owners’ views of the cabin’s comfort and practicality, seats, dashboard, sound system and heating, ventilation and air-con.

Vehicle Exterior - determines what owners think of the car’s styling.

Dealer Service - evaluates the performance of the franchised dealer network, from the ease of booking a service to customer care. It also looks at how competent the service department is at diagnosing and rectifying faults.

Ownership Costs - discloses owners’ perceptions of value for money when at the filling station, insuring and servicing the car.

Finally the car is given an overall score. This takes every aspect of the car into account and is influenced most by reliability and vehicle quality, followed by vehicle appeal, then ownership costs, and finally dealer service. This pivotal figure is then expressed
as a percentage and an overall rating.