BEWARE: HYUNDAI's USELESS 5-YEAR warranty!! [MERGED]

[daumingshirts]

Hindi rin namin sinusunod yun every 3 months sa PMS. Sa every 5K PMS. We were able to have warranty claim sa brakes (warp rotors, may naka schedule na, na second) of our sta fe, and replace yun whole head unit because ayaw bumasa ng SD card for GPS. Almost two years na din yun sta. fe. Sa isang sasakyan naman palit tint, may bubbles eh.

We got the units from hyundai pasig. Dun ko rin pinapaservice. 3 hyundais pinapaservice ko dun. kaya siguro mabait din sa amin. Saka nakaka discount pa ako ng 5% to 10%, waived din paminsan ang mga minor labors sa usual PMS.

[ratchet23]

Hindi rin namin sinusunod yun every 3 months sa PMS. Sa every 5K PMS. We were able to have warranty claim sa brakes (warp rotors, may naka schedule na, na second) of our sta fe, and replace yun whole head unit because ayaw bumasa ng SD card for GPS. Almost two years na din yun sta. fe. Sa isang sasakyan naman palit tint, may bubbles eh.

We got the units from hyundai pasig. Dun ko rin pinapaservice. 3 hyundais pinapaservice ko dun. kaya siguro mabait din sa amin. Saka nakaka discount pa ako ng 5% to 10%, waived din paminsan ang mga minor labors sa usual PMS.

sir, yung facelift ba santa fe niyo? since mechanical twin naman, yung sorento kasi namin at high speeds (mga 60-100kph) nginig yung steering when braking. so possible pala nagwarp na ang rotor kahit wala pang 20K mileage. ilang rotor pinalit sa inyo sir?

[daumingshirts]

warp yan. na reface lang yun amin, rotor and pads. Wla pa ako nginig sa manibela sa paa ko pa lang na raramdaman. Pero may minimum thickness kasi before paltan. Yun sayo malala na yan sa harap. Swerte kung makuha pa ng reface kundi palit na rotors yan. Depende may times front lang o back, pero kung minalas 4 ang paltan dyan pati coresponding brake pads din.

[timo07]

sir, yung facelift ba santa fe niyo? since mechanical twin naman, yung sorento kasi namin at high speeds (mga 60-100kph) nginig yung steering when braking. so possible pala nagwarp na ang rotor kahit wala pang 20K mileage. ilang rotor pinalit sa inyo sir?

warp yan. na reface lang yun amin, rotor and pads. Wla pa ako nginig sa manibela sa paa ko pa lang na raramdaman. Pero may minimum thickness kasi before paltan. Yun sayo malala na yan sa harap. Swerte kung makuha pa ng reface kundi palit na rotors yan. Depende may times front lang o back, pero kung minalas 4 ang paltan dyan pati coresponding brake pads din.

Sorry hindi na ko nagbackread but from what I can digress on your respective posts, hyundai/kia suv have issues with their rotor discs?! Yung tucson ng sis ko ay 3 years pa lang, ang laki na ng kain sa rotor discs especially sa harap. From my estimates mga 1 to 1.5mm on either side of a rotor disc. Considering nasa mga 30K pa lang yung sasakyan. The good thing is, according to her, casa will replace all four for free as part of warranty.

[imperialv]

This is only based on my personal experience with Hyundai and Kia..

Ang hyundai, matagal ang warranty claim sa HARI... It will take months specially kung ang product ay medyo mahal... May claim ako before sa GETZ, Seat frame (yung bakal sa loob ng upuan), nag rust agad... I applied for a warranty claim, it was approved kaso, it took them 3 months para dumating yung parts. Sa SF, sa steering, 2 to 3 months ang waiting.. Luckily, wala akong masyadong warranty claim sa SF and getz namin... Ang problema ata ng HARI, hindi sila nag stock ng malaking inventory, kaya ang waiting period matagal.

Sa kia naman (Columbia) mabilis, I have the same problem with my carnival and SF, yung steering noise.. sa SF, replace bushing lang ... Kia, (I was lucky siguro kasi ang nagtrouble shoot, taga kia-korea), I was advised na buong steering assembly ang papalitan.. 2 weeks ang waiting... Last warrantly claim ko, rotor disc.. lapse na warranty ng 4 months, I asked the dealer kung pwedeng resurface na lang since out of warranty na.. Luckily sabi ng SA, sir pa-approved namin baka pwede pang palitan.. After 3 days, I received a call na pwede, hintay lang ng parts... Luckily mayroon sa planta, so less than 1 week, napalitan na..

So kung after service ang paguusapan specially kung warranty claim,
+1 ang columbia vs HARI

Kung dealership service ibang usapan na yun..

[daumingshirts]

Kung kain ang rotor nyan. baka naman hindi na linis yun brakes yan.

mukhang may problema nga sa rotors sila. Pwede naman warranty claim o palit. City driving lang yun ruota ng SF namin na warp pa. Pangit siguro quality yun nakuha nila supplier ng rotors nila. I'm having ours replace mukhang bumabalik after the reface eh.

It took us mga kulang kulang 2 months to have the head unit replace. Yun reface, palit tint - magpaschedule lang. Depende talaga sa parts yan.

[sachiel]

I think kaya mabilis mapudpod rotor disks ng Hyundai is because of the hard breaking. Yun old Starex namin mabili rin maubos yun brakepads and there was a time di napalitan kaya tumagos na rin sa rotor disks. Yun Grand Starex ng pinsan ko same complain rin, lakas raw kumain ng brake pads.

[monrich]

Hyundai After-sales Servitude
Servitude: a condition in which one lacks liberty especially to determine one's course of action or way of life; slavery or bondage of any kind.

Titled Hyundai After-sales Servitude, this post tries to expand on the alleged predatory practices that other people have experienced with vehicle manufacturers’ after sales service, specifically Hyundai’s. Differing opinions are always welcome.

One of Hyundai motor vehicle’s main selling points is their 5-year warranty. At first impression, the consumer appears to be getting a good deal… until something in the vehicle breaks down that requires an actual warranty service. The 5-year warranty is only a marketing gimmick that serves to tie or bond the Hyundai customer to its predatory after-sales practices. The vehicle warranty is only valid if it is regularly brought to Hyundai according to the PMS (Preventive Maintenance Schedule. Well, this makes sense, but even if the vehicle is brought to Hyundai for all PMS, Hyundai’s ASS (After-Sales Servitude) department would think of a creative excuse NOT to honor the warranty.

In this post, I would like to share our family’s experience with Hyundai’s ASS department. The purpose is to give other potential Hyundai vehicle buyers a heads up and give them a chance to make an informed decision whether Hyundai is the right vehicle for them or not.

Hyundai’s ASS statements are riddled with errors, absurdities, inventions and contradictions. We’ve spent about 2 months negotiating with Hyundai regarding the issues outlined below. After the air-con stopped working, we shoved the vehicle in Hyundai’s ASS and left it there for 2 months, to prevent any possible further damage (to the vehicle, not to the ASS).

Over the past few years, the 2010 model vehicle has been involved in 2 fender bender accidents that caused a small amount of damage. The damages have since been repaired. Furthermore, it’s been only a couple of days since we spent about Php7K for the vehicle’s Preventive Maintenance Schedule. I will no longer mention the exact vehicle model as the issue here is Hyundai’s abusive practices and not the quality of any specific vehicle.

1. One day while driving, the air-con stopped blowing cool air. We brought the vehicle to Hyundai Shaw Blvd. to have it checked. After 2 days of waiting, they told us that 3 parts are broken: the compressor, condenser, rack & pinion. The material and labor cost to repair these parts is estimated to be in the vicinity of Php100K. They claimed that these parts were damaged due to the accidents that happened before and are not valid for warranty. There is no and never has been any actual proof that the defects were NOT due to manufacturing defect! Hyundai shifted the burden of proof to us! A fender bender accident causing damage to the rack and pinion assembly and compressor is extremely doubtful. Most people require some form of proof in order to accept something happened but we are forced to believe that the malfunctioning parts are due to the fender bender that happened 2 years ago. Hyundai didn’t even notice or mention any of these problems during the PMS inspection.

2. After negotiating, they offered to help claim the cost of repairing these parts from the insurance company as additional undetected damages. They said they will take care of the affidavit and notarization and asked Php500 from us. After several weeks of waiting and talking to the insurance company, we received a copy of the official report and a claim denial letter. The letter indicated that the affidavit has not been notarized. Why has it been not notarized? We believe it is because Hyundai doesn’t want a notarized affidavit containing their lies, which may implicate them in case we find proof that the damages are due to manufacturing defect. And where did our Php500 go?

3. We requested Hyundai to provide us the OEM number of the compressor as it is the most expensive part to replace among the 3 malfunctiong parts. They are quoting Php40K for this part alone. We’d like to try sourcing it from 3rd party suppliers or importing it ourselves. Hyundai claimed that they don’t know the OEM part number.

4. After about 2 months of being passed around and going nowhere, we decided to pull out the vehicle from Hyundai’s ASS department and have the vehicle repaired by more trustworthy repair shops. Hyundai even had the face to bill us Php1300 for checkup and pull-down labor!!! This fee was waived only after I exploded like a volcano.

5. Here is an interesting part. We brought the car to a well-know under-chassis specialist repair shop called C….. they found that the rack & pinion is not damaged, but was loose and only needed some adjustment. We were also informed that in order to check if the rack & pinion is broken, a big metal panel needs to be pulled down or taken off. According to the specialist, this metal panel has not been opened or moved recently. In that case, how did Hyundai diagnosed that the rack & pinion is damaged? Hyundai was asking Php22K for the repair of this part. The specialist only charged Php1700.

6. Here is another interesting part. Hyundai said that there is a crack on the lower side of the condenser. They also diagnosed this without taking out the condenser. Hyundai is asking Php20K for materials and labor for this. We brought the car to an air-con specialist referred to by C’s owner. They pulled down the condenser, checked and found that there is no problem. There is no leak whatsoever. They just cleaned it. Fee? Php400.

7. Here is the most interesting part. Hyundai said that they guess that the damage is magnetic. Hyundai also diagnosed this without taking out the compressor. According to the air-con specialist, the compressor has a leak. The weird thing is that the label sticker on the compressor is missing. There are scratches on the compressor where the label sticker is supposed to be located. The scratches appear to be from a pointed object used to remove the label sticker. The label sticker is important to us since this is where the brand, part number and OEM number are printed. Hyundai knows that we were trying to look for the compressor replacement from the spare parts market to save cost and have asked them before for the OEM part number.

Anyway, I appreciate all readers that took the time to read through this post and hopefully got a glimpse of what Hyundai’s ASS is about. Never take anything at face value, not from me, nor from anyone else. Verify, double verify and trust no one but your own gut. Continuously supporting big-money corporations who provide poor quality goods and services is equivalent to unequivocally accepting poor quality goods and services. You have a choice. You be your own authority for you deserve better goods and services.

[monrich]

Hyundai After-sales Servitude
Servitude: a condition in which one lacks liberty especially to determine one's course of action or way of life; slavery or bondage of any kind.

Titled Hyundai After-sales Servitude, this post tries to expand on the alleged predatory practices that other people have experienced with vehicle manufacturers’ after sales service, specifically Hyundai’s. Differing opinions are always welcome.

One of Hyundai motor vehicle’s main selling points is their 5-year warranty. At first impression, the consumer appears to be getting a good deal… until something in the vehicle breaks down that requires an actual warranty service. The 5-year warranty is only a marketing gimmick that serves to tie or bond the Hyundai customer to its predatory after-sales practices. The vehicle warranty is only valid if it is regularly brought to Hyundai according to the PMS (Preventive Maintenance Schedule. Well, this makes sense, but even if the vehicle is brought to Hyundai for all PMS, Hyundai’s ASS (After-Sales Servitude) department would think of a creative excuse NOT to honor the warranty.

In this post, I would like to share our family’s experience with Hyundai’s ASS department. The purpose is to give other potential Hyundai vehicle buyers a heads up and give them a chance to make an informed decision whether Hyundai is the right vehicle for them or not.

Hyundai’s ASS statements are riddled with errors, absurdities, inventions and contradictions. We’ve spent about 2 months negotiating with Hyundai regarding the issues outlined below. After the air-con stopped working, we shoved the vehicle in Hyundai’s ASS and left it there for 2 months, to prevent any possible further damage (to the vehicle, not to the ASS).

Over the past few years, the 2010 model vehicle has been involved in 2 fender bender accidents that caused a small amount of damage. The damages have since been repaired. Furthermore, it’s been only a couple of days since we spent about Php7K for the vehicle’s Preventive Maintenance Schedule. I will no longer mention the exact vehicle model as the issue here is Hyundai’s abusive practices and not the quality of any specific vehicle.

1. One day while driving, the air-con stopped blowing cool air. We brought the vehicle to Hyundai Shaw Blvd. to have it checked. After 2 days of waiting, they told us that 3 parts are broken: the compressor, condenser, rack & pinion. The material and labor cost to repair these parts is estimated to be in the vicinity of Php100K. They claimed that these parts were damaged due to the accidents that happened before and are not valid for warranty. There is no and never has been any actual proof that the defects were NOT due to manufacturing defect! Hyundai shifted the burden of proof to us! A fender bender accident causing damage to the rack and pinion assembly and compressor is extremely doubtful. Most people require some form of proof in order to accept something happened but we are forced to believe that the malfunctioning parts are due to the fender bender that happened 2 years ago. Hyundai didn’t even notice or mention any of these problems during the PMS inspection.

2. After negotiating, they offered to help claim the cost of repairing these parts from the insurance company as additional undetected damages. They said they will take care of the affidavit and notarization and asked Php500 from us. After several weeks of waiting and talking to the insurance company, we received a copy of the official report and a claim denial letter. The letter indicated that the affidavit has not been notarized. Why has it been not notarized? We believe it is because Hyundai doesn’t want a notarized affidavit containing their lies, which may implicate them in case we find proof that the damages are due to manufacturing defect. And where did our Php500 go?

3. We requested Hyundai to provide us the OEM number of the compressor as it is the most expensive part to replace among the 3 malfunctiong parts. They are quoting Php40K for this part alone. We’d like to try sourcing it from 3rd party suppliers or importing it ourselves. Hyundai claimed that they don’t know the OEM part number.

4. After about 2 months of being passed around and going nowhere, we decided to pull out the vehicle from Hyundai’s ASS department and have the vehicle repaired by more trustworthy repair shops. Hyundai even had the face to bill us Php1300 for checkup and pull-down labor!!! This fee was waived only after I exploded like a volcano.

5. Here is an interesting part. We brought the car to a well-know under-chassis specialist repair shop called C….. they found that the rack & pinion is not damaged, but was loose and only needed some adjustment. We were also informed that in order to check if the rack & pinion is broken, a big metal panel needs to be pulled down or taken off. According to the specialist, this metal panel has not been opened or moved recently. In that case, how did Hyundai diagnosed that the rack & pinion is damaged? Hyundai was asking Php22K for the repair of this part. The specialist only charged Php1700.

6. Here is another interesting part. Hyundai said that there is a crack on the lower side of the condenser. They also diagnosed this without taking out the condenser. Hyundai is asking Php20K for materials and labor for this. We brought the car to an air-con specialist referred to by C’s owner. They pulled down the condenser, checked and found that there is no problem. There is no leak whatsoever. They just cleaned it. Fee? Php400.

7. Here is the most interesting part. Hyundai said that they guess that the damage is magnetic. Hyundai also diagnosed this without taking out the compressor. According to the air-con specialist, the compressor has a leak. The weird thing is that the label sticker on the compressor is missing. There are scratches on the compressor where the label sticker is supposed to be located. The scratches appear to be from a pointed object used to remove the label sticker. The label sticker is important to us since this is where the brand, part number and OEM number are printed. Hyundai knows that we were trying to look for the compressor replacement from the spare parts market to save cost and have asked them before for the OEM part number.

Anyway, I appreciate all readers that took the time to read through this post and hopefully got a glimpse of what Hyundai’s ASS is about. Never take anything at face value, not from me, nor from anyone else. Verify, double verify and trust no one but your own gut. Continuously supporting big-money corporations who provide poor quality goods and services is equivalent to unequivocally accepting poor quality goods and services. You have a choice. You be your own authority for you deserve better goods and services.

[dct]

^ thanks for sharing. nakakatakot naman ang ganyan. btw, what is your car if you dont mind? good thing you pull out your vehicle