BEWARE: HYUNDAI's USELESS 5-YEAR warranty!! [MERGED]

[rmsoriano]

5-year warranty is just a mere marketing strategy of a Car Dealership. You are Hooked to them for 5 - year PMS and with overcharged expenses...

[monrich]

Hyundai After-sales Servitude
Servitude: a condition in which one lacks liberty especially to determine one's course of action or way of life; slavery or bondage of any kind.

Titled Hyundai After-sales Servitude, this post tries to expand on the alleged predatory practices that other people have experienced with vehicle manufacturers’ after sales service, specifically Hyundai’s. Differing opinions are always welcome.

One of Hyundai motor vehicle’s main selling points is their 5-year warranty. At first impression, the consumer appears to be getting a good deal… until something in the vehicle breaks down that requires an actual warranty service. The 5-year warranty is only a marketing gimmick that serves to tie or bond the Hyundai customer to its predatory after-sales practices. The vehicle warranty is only valid if it is regularly brought to Hyundai according to the PMS (Preventive Maintenance Schedule. Well, this makes sense, but even if the vehicle is brought to Hyundai for all PMS, Hyundai’s ASS (After-Sales Servitude) department would think of a creative excuse NOT to honor the warranty.

In this post, I would like to share our family’s experience with Hyundai’s ASS department. The purpose is to give other potential Hyundai vehicle buyers a heads up and give them a chance to make an informed decision whether Hyundai is the right vehicle for them or not.

Hyundai’s ASS statements are riddled with errors, absurdities, inventions and contradictions. We’ve spent about 2 months negotiating with Hyundai regarding the issues outlined below. After the air-con stopped working, we shoved the vehicle in Hyundai’s ASS and left it there for 2 months, to prevent any possible further damage (to the vehicle, not to the ASS).

Over the past few years, the 2010 model vehicle has been involved in 2 fender bender accidents that caused a small amount of damage. The damages have since been repaired. Furthermore, it’s been only a couple of days since we spent about Php7K for the vehicle’s Preventive Maintenance Schedule. I will no longer mention the exact vehicle model as the issue here is Hyundai’s abusive practices and not the quality of any specific vehicle.

1. One day while driving, the air-con stopped blowing cool air. We brought the vehicle to Hyundai Shaw Blvd. to have it checked. After 2 days of waiting, they told us that 3 parts are broken: the compressor, condenser, rack & pinion. The material and labor cost to repair these parts is estimated to be in the vicinity of Php100K. They claimed that these parts were damaged due to the accidents that happened before and are not valid for warranty. There is no and never has been any actual proof that the defects were NOT due to manufacturing defect! Hyundai shifted the burden of proof to us! A fender bender accident causing damage to the rack and pinion assembly and compressor is extremely doubtful. Most people require some form of proof in order to accept something happened but we are forced to believe that the malfunctioning parts are due to the fender bender that happened 2 years ago. Hyundai didn’t even notice or mention any of these problems during the PMS inspection.

2. After negotiating, they offered to help claim the cost of repairing these parts from the insurance company as additional undetected damages. They said they will take care of the affidavit and notarization and asked Php500 from us. After several weeks of waiting and talking to the insurance company, we received a copy of the official report and a claim denial letter. The letter indicated that the affidavit has not been notarized. Why has it been not notarized? We believe it is because Hyundai doesn’t want a notarized affidavit containing their lies, which may implicate them in case we find proof that the damages are due to manufacturing defect. And where did our Php500 go?

3. We requested Hyundai to provide us the OEM number of the compressor as it is the most expensive part to replace among the 3 malfunctiong parts. They are quoting Php40K for this part alone. We’d like to try sourcing it from 3rd party suppliers or importing it ourselves. Hyundai claimed that they don’t know the OEM part number.

4. After about 2 months of being passed around and going nowhere, we decided to pull out the vehicle from Hyundai’s ASS department and have the vehicle repaired by more trustworthy repair shops. Hyundai even had the face to bill us Php1300 for checkup and pull-down labor!!! This fee was waived only after I exploded like a volcano.

5. Here is an interesting part. We brought the car to a well-know under-chassis specialist repair shop called C….. they found that the rack & pinion is not damaged, but was loose and only needed some adjustment. We were also informed that in order to check if the rack & pinion is broken, a big metal panel needs to be pulled down or taken off. According to the specialist, this metal panel has not been opened or moved recently. In that case, how did Hyundai diagnosed that the rack & pinion is damaged? Hyundai was asking Php22K for the repair of this part. The specialist only charged Php1700.

6. Here is another interesting part. Hyundai said that there is a crack on the lower side of the condenser. They also diagnosed this without taking out the condenser. Hyundai is asking Php20K for materials and labor for this. We brought the car to an air-con specialist referred to by C’s owner. They pulled down the condenser, checked and found that there is no problem. There is no leak whatsoever. They just cleaned it. Fee? Php400.

7. Here is the most interesting part. Hyundai said that they guess that the damage is magnetic. Hyundai also diagnosed this without taking out the compressor. According to the air-con specialist, the compressor has a leak. The weird thing is that the label sticker on the compressor is missing. There are scratches on the compressor where the label sticker is supposed to be located. The scratches appear to be from a pointed object used to remove the label sticker. The label sticker is important to us since this is where the brand, part number and OEM number are printed. Hyundai knows that we were trying to look for the compressor replacement from the spare parts market to save cost and have asked them before for the OEM part number.

Anyway, I appreciate all readers that took the time to read through this post and hopefully got a glimpse of what Hyundai’s ASS is about. Never take anything at face value, not from me, nor from anyone else. Verify, double verify and trust no one but your own gut. Continuously supporting big-money corporations who provide poor quality goods and services is equivalent to unequivocally accepting poor quality goods and services. You have a choice. You be your own authority for you deserve better goods and services.

[dct]

^ thanks for sharing. nakakatakot naman ang ganyan. btw, what is your car if you dont mind? good thing you pull out your vehicle

[numbah5]

*TS, you're one unlucky guy because you brought your car at Hyundai Shaw. That dealer is very notorious among Hyundai tsikoteers. You should have brought your car to Hyundai Pasig or Hyundai EDSA Central.

[dct]

*TS, you're one unlucky guy because you brought your car at Hyundai Shaw. That dealer is very notorious among Hyundai tsikoteers. You should have brought your car to Hyundai Pasig or Hyundai EDSA Central.

eto po ba ang top hyundai dealers para sainyo? how about abad santos? or e. rod?

[numbah5]

eto po ba ang top hyundai dealers para sainyo? how about abad santos? or e. rod?

I mentioned the two dealers because I assumed that they are the 2 nearest dealers to him, and no complaints for the 2 dealers so far. Abad Santos and E. Rod, medyo sablay din yung 2 dealer na yan. If you're living in the area of Quezon City, Quezon Avenue and North EDSA are two dealers which are highly recommended. If in the area of San Juan, Mandaluyong and Pasig, Pasig and EDSA Central. If in the south, Alabang and Las Pinas.

[pop3corn]

Hyundai After-sales Servitude
Servitude: a condition in which one lacks liberty especially to determine one's course of action or way of life; slavery or bondage of any kind.

Titled Hyundai After-sales Servitude, this post tries to expand on the alleged predatory practices that other people have experienced with vehicle manufacturers’ after sales service, specifically Hyundai’s. Differing opinions are always welcome.

One of Hyundai motor vehicle’s main selling points is their 5-year warranty. At first impression, the consumer appears to be getting a good deal… until something in the vehicle breaks down that requires an actual warranty service. The 5-year warranty is only a marketing gimmick that serves to tie or bond the Hyundai customer to its predatory after-sales practices. The vehicle warranty is only valid if it is regularly brought to Hyundai according to the PMS (Preventive Maintenance Schedule. Well, this makes sense, but even if the vehicle is brought to Hyundai for all PMS, Hyundai’s ASS (After-Sales Servitude) department would think of a creative excuse NOT to honor the warranty.

In this post, I would like to share our family’s experience with Hyundai’s ASS department. The purpose is to give other potential Hyundai vehicle buyers a heads up and give them a chance to make an informed decision whether Hyundai is the right vehicle for them or not.

Hyundai’s ASS statements are riddled with errors, absurdities, inventions and contradictions. We’ve spent about 2 months negotiating with Hyundai regarding the issues outlined below. After the air-con stopped working, we shoved the vehicle in Hyundai’s ASS and left it there for 2 months, to prevent any possible further damage (to the vehicle, not to the ASS).

Over the past few years, the 2010 model vehicle has been involved in 2 fender bender accidents that caused a small amount of damage. The damages have since been repaired. Furthermore, it’s been only a couple of days since we spent about Php7K for the vehicle’s Preventive Maintenance Schedule. I will no longer mention the exact vehicle model as the issue here is Hyundai’s abusive practices and not the quality of any specific vehicle.

1. One day while driving, the air-con stopped blowing cool air. We brought the vehicle to Hyundai Shaw Blvd. to have it checked. After 2 days of waiting, they told us that 3 parts are broken: the compressor, condenser, rack & pinion. The material and labor cost to repair these parts is estimated to be in the vicinity of Php100K. They claimed that these parts were damaged due to the accidents that happened before and are not valid for warranty. There is no and never has been any actual proof that the defects were NOT due to manufacturing defect! Hyundai shifted the burden of proof to us! A fender bender accident causing damage to the rack and pinion assembly and compressor is extremely doubtful. Most people require some form of proof in order to accept something happened but we are forced to believe that the malfunctioning parts are due to the fender bender that happened 2 years ago. Hyundai didn’t even notice or mention any of these problems during the PMS inspection.

2. After negotiating, they offered to help claim the cost of repairing these parts from the insurance company as additional undetected damages. They said they will take care of the affidavit and notarization and asked Php500 from us. After several weeks of waiting and talking to the insurance company, we received a copy of the official report and a claim denial letter. The letter indicated that the affidavit has not been notarized. Why has it been not notarized? We believe it is because Hyundai doesn’t want a notarized affidavit containing their lies, which may implicate them in case we find proof that the damages are due to manufacturing defect. And where did our Php500 go?

3. We rerequested Hyundai to provide us the OEM number of the compressor as it is the most expensive part to replace among the 3 malfunctiong parts. They are quoting Php40K for this part alone. We’d like to try sourcing it from 3rd party suppliers or importing it ourselves. Hyundai claimed that they don’t know the OEM part number.

4. After about 2 months of being passed around and going nowhere, we decided to pull out the vehicle from Hyundai’s ASS department and have the vehicle repaired by more trustworthy repair shops. Hyundai even had the face to bill us Php1300 for checkup and pull-down labor!!! This fee was waived only after I exploded like a volcano.

5. Here is an interesting part. We brought the car to a well-know under-chassis specialist repair shop called C….. they found that the rack & pinion is not damaged, but was loose and only needed some adjustment. We were also informed that in order to check if the rack & pinion is broken, a big metal panel needs to be pulled down or taken off. According to the specialist, this metal panel has not been opened or moved recently. In that case, how did Hyundai diagnosed that the rack & pinion is damaged? Hyundai was asking Php22K for the repair of this part. The specialist only charged Php1700.

6. Here is another interesting part. Hyundai said that there is a crack on the lower side of the condenser. They also diagnosed this without taking out the condenser. Hyundai is asking Php20K for materials and labor for this. We brought the car to an air-con specialist referred to by C’s owner. They pulled down the condenser, checked and found that there is no problem. There is no leak whatsoever. They just cleaned it. Fee? Php400.

7. Here is the most interesting part. Hyundai said that they guess that the damage is magnetic. Hyundai also diagnosed this without taking out the compressor. According to the air-con specialist, the compressor has a leak. The weird thing is that the label sticker on the compressor is missing. There are scratches on the compressor where the label sticker is supposed to be located. The scratches appear to be from a pointed object used to remove the label sticker. The label sticker is important to us since this is where the brand, part number and OEM number are printed. Hyundai knows that we were trying to look for the compressor replacement from the spare parts market to save cost and have asked them before for the OEM part number.

Anyway, I appreciate all readers that took the time to read through this post and hopefully got a glimpse of what Hyundai’s ASS is about. Never take anything at face value, not from me, nor from anyone else. Verify, double verify and trust no one but your own gut. Continuously supporting big-money corporations who provide poor quality goods and services is equivalent to unequivocally accepting poor quality goods and services. You have a choice. You be your own authority for you deserve better goods and services.

You may wanna rethink your move. IMHO, Baka galit ka Lang sa Hyundai Casa na yan and suddenly mas I-take mo pa ang advice ng third party shops. Hyundais are new, wala pa 10 years dito ang popularity nila and tapos bigla ka maniniwala sa pinagsasabi ng 3rd party. We have 3 Hyundais, (since 2005) one was serviced by 3rd party - yun pa pinaka-worst performance ngaun.



If you really want quick and responsive service, buy the appliance - Toyota. Yan pang mga segurista. Korean cars are slow when it comes to parts. Yan kse ang Korean business style eh Hindi nag-stock dbale na pag-antayin customers kahit 1month or so. Korean cars are back up cars. Kung isa Lang Plano mo tsikot, better buy Toyota, Mitsu.

Yan lang naman dahilan why we got Korean cars. Kasi we have other cars. Unreliable pa din supply network nyan kasi infant stage pa Lang. Unlike Toyota, Mitsu, Honda, since 80s 90s pa.

[monrich]

Senyor numbah5, yup, unlucky, very unlucky, it was our first Hyundai and we didn't know about the notoriety of Hyundai Shaw. Learned a lot from this experience.

Sir dct, can't disclose the vehicle type yet since we will be trying to sell it on the used-car market, at the low-end of the market price though.

Sir renzo_d10, I don't mean to promote any particular repair shop, but since you asked, Cruven nga yung repair shop.

Boss pop3corn, it could be a particular dealer's bad service only.
But J.D. Power Market survey also shows a low-satisfaction rating from Hyundai's after sales service.

Where can you get the best after-sales service in the Philippines? - News | TopGear.com.ph

[numbah5]

Lesson learned. Never take your Hyundai to Hyundai Shaw and other notorious Hyundai dealers for service.

[meikey]

Definitely no two Hyundai dealears are the same. Meaning, iba ibang dealer, iba ibang raket para pagkaperahan ang customer.

On my case, in w/c my dealer is "Hyundai Cebu", and is way way beyond metro manila. Pero I'd say na I received the best service possible. I had numerous problems with two of my hyundais (i10 & Accent), pero my dealer addresses it professionally and with sincerity.

Parts were replaced without raising your eyebrows to claim for warranty kahit na may mga ginawang paglabag ako sa warranty clause nila (eg. mags, electronic accessories, etc). Pero as all hyundai dealers are suffering, supply chain ng parts nila is mahina... It is true that you have to wait for 3 months or more for a replacement. However, the last time I checked, as I have a HOnda City GM din, ganon din patakaran. 3 Months din (in w/c my compressor got busted twice in one calendar year. either refurbished ang ininstall or kunting remedy lang sa sirang compressor).

A

[Kirsten Blanche]

I'm very satisfied at Hyundai shaw branch. Bought my new starex to Joan tolentino she's very knowledgeable interms of the advantage in getting their brand as compare to others unlike green hills and pasig they don't know what they're selling. You should also try Red Delos santos the service advisor, he handles my after sales concerns and he is superb! Guaranteed you'll be happy and satisfied!

[jut703]

hyundai shaw's service and personnel are very good! you should try their new management.. I recommend Red as SA.. & Jelai for the BRP. I am very satisfied with their service.

I'm very satisfied at Hyundai shaw branch. Bought my new starex to Joan tolentino she's very knowledgeable interms of the advantage in getting their brand as compare to others unlike green hills and pasig they don't know what they're selling. You should also try Red Delos santos the service advisor, he handles my after sales concerns and he is superb! Guaranteed you'll be happy and satisfied!

LOL daming SA na nagsisignup para ipromote sarili/dealer nila

[tidus1203]

LOL daming SA na nagsisignup para ipromote sarili/dealer nila

Huli ka BALBON!

[eido]

LOL daming SA na nagsisignup para ipromote sarili/dealer nila

Haha love your own daw. Basta ako hindi na ako babalik sa shaw hehe

[c_cube]

hahaha!

ang FAIL sobrang halata sila.

1st Post dito tas magkasunod pa hahaha!

at PROMOTING hyundai shaw at sarili nila

[jrn29]

Alam kaya ng HARI ang mga sentimyento na to ng mga Hyundai car owners? Wala ba silang hakbang para iimprove ang serbisyo nila?

I'm very satisfied at Hyundai shaw branch. Bought my new starex to Joan tolentino she's very knowledgeable interms of the advantage in getting their brand as compare to others unlike green hills and pasig they don't know what they're selling. You should also try Red Delos santos the service advisor, he handles my after sales concerns and he is superb! Guaranteed you'll be happy and satisfied!

halata nga. kaka register lang ng account .at first post agad dito.. hehe :hysterical:
better luck next time

[crazy_boy]

Baka you can forward your message directly to HARI sir. Malaking kalokohan nga yan.

BTW, ano yung C repair shop? Hindi ko maisip e. Hehe Cruven?

[hammerhead2]

Hyundai Shaw is not an honest dealer. Have suffered from their lies and horrific customer service too.

[xboboix]

Probably this is just based on the dealer and not Hyundai itself sir?

[monrich]

Senyor crazy_boy, I don't mean to promote any particular repair shop, but since you asked, Cruven nga yung repair shop.

Sir xboboix, it could be a particular dealer's bad service only.
But J.D. Power Market survey shows a low-satisfaction rating from Hyundai's after sales service.

Where can you get the best after-sales service in the Philippines? - News | TopGear.com.ph


There are also a number of other people in the forums who voiced out their dissatisfaction with Hyundai's ASS as well, most recently sir Hammerhead2.