7 ways to avoid the ‘bad talyer trap’
By: Tessa R. Salazar
Philippine Daily Inquirer
7:52 pm | Tuesday, November 29th, 2011
Here’s a simple fact of life: Businesses are there to make money. And car shops are just like any other business. You ask for their help, they help you (if they can), and you pay them in return.
Bearing this in mind then, you can now pinpoint where the complications transacting with certain car shops, or “talyers” and casas, begin. For some shops, the customer-service provider relationship goes smoothly. The management and staff are honest and skilled, the equipment is in tip-top shape, the environment is clean and all money transactions are reasonable and above board.
This article isn’t about them. Well, not directly, though. This article is meant to tip off car owners on the shops that might actually be ripping them off. Here’s another fact of life: Not all shops have people that are as honest and as skilled. Their equipment might be outdated or non-functioning. Their place, much like their business, is a mess, and their fees are exorbitant, if not fraudulent. So, before you go to that shop that promises the “best service and parts anywhere in the galaxy,” and to keep you safe from any monkey business the shop may engage in while your car is in their custody, keep these tips in mind:
• Are they authorized by the government? Before any shop can start to operate, it must undergo an accreditation process with the Department of Trade and Industry (DTI). They are covered by PD 1572, and are required to post Rule IV. But, what the heck is Rule IV?
Two words, according to automotive technologist Alexander P. Loinaz: Full disclosure.
“You’ll be surprised that many shops do not comply with the posting requirement. It is meant to protect the customer by requiring the facility to make a complete disclosure regarding the kind of work to be performed, as stated in Rule IV,” said auto technologist Alexander P. Loinaz.......
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