Guys need some advice here, we just got our Ford Everest last October 30 from Ford Libis. November 1, we went home in Cavite to break-in the unit. To our dismay, the fuel gauge was not working. It's stuck to a near full tank range even if we've driven it the whole day already.
We immediately inform our SA and was advised to bring back the unit for repair. We scheduled it Nov. 4 at 930AM. I arrived at exactly 930AM at Ford Libis, I was expecting all replacement parts were already prepared given we have already reported the problem prior. They requested me to go back or wait until 5pm for it to be fixed. So I went around eastwood area. By 4pm, got an SMS that asking how much I want to have the unit fueled-in. When I got back to the shop, they asked me to wait again for an hour only to found out that the unit was not fixed even if they had replaced the tank float. They asked me to bring the unit back Saturday.
I was really pissed off having wasted my whole day then asking me to bring the unit back after 3 more days. To think it's a brand new unit.
So I asked for the manager and explained to my side. I told him I am not confident anymore to drive the car and do not want to manually calculate the mileage to know the available fuel.
I insisted in leaving the car and had them fix it first.
They delivered the "repaired" unit the next day...so i thought it was fixed already but worst the fuel tank is now leaking.
That took all my remaining patience and called the manager and insisted of having them pickup the unit and replace it with a new one.
We have invested to this unit and just want to get a fair brand new without any defect unit.
Can i push on replacing the unit? Or worse, what can we do on this situation? My niece and nephews are already afraid to ride here knowing the defects of it even just few days after getting it.
Hope I can seek an urgent advice. Thanks