i started a small business a car wash & electrical shop. but it seems not attracting customers. why?
i started a small business a car wash & electrical shop. but it seems not attracting customers. why?
malaki din sana. Along the Nat'l. Highway ba naman fronting Gasiano Mall pa maganda sana ang location
Put yourself on your client's shoes. If you were to have your car serviced on the shop (your shop) or washed... would you go back? Why? What's so special about it among others that would make people go back again and again?
Honestly hindi. Kahit puro chicks pa yan kung baboy naman trabaho wala rin.
Quality of service talaga, lakpasan mo yung mga kalaban mo in terms of trabaho.
Kinaiinisan ko sa car wash yun nagmamadali, wala pang 20 mins tapos na
affordability
accessibility
quality of service
consistency (business hours)
have a database of your customers, give special promo for birthdays, anniversary, valentine's, sell gift certificates for your service. tie up with other companies for their promos. free stuff always attract customers. give raffle tickets or patronage cards (the ones with boxes you stamp everytime they visit your joint) that when it's filled up they get something free (carwash perhaps)
address them as friends, treat customers with due respect, personalize service-wika nga golden handcuffs principle
Last edited by jick.cejoco; May 7th, 2013 at 05:26 PM.
Ganun naman sa umpisa. Akala mo mahina. Pero gawin mo nang maayos ang business mo at maganda ang service, for sure by recommendations lalakas din yan shop mo. Then offer something sa mga customers mo na something unique. Yun bang wala sa ibang shops na ikaw lang meron nun o much better sa ibang shops
Sent from my GT-N7100 using Tapatalk 2
If ever may wax service ka rin with the use of buffing machine, train your people to use it properly....
Nakaranas na ako one time na nagka scratch sa top coat kasi nagmamadali yung tao nya pag gamit ng buffing machine set nya sa high.... na high blood naman ako sa galit nung nakita ko tapos kamot ulo lang isasalubong![]()
value proposition - what makes you stand out.
ano meron ka na wala sa iba?
and its not all about the price....
ung mga car wash boys mo siguraduhin mo walang borloloy sa katawan (ring, relo, necklace) at naka maong shorts.
invest ka din sa step board, at sabihan mo ung mga tao mo na wag maglambitin sa car pag nililinisan nila.
Promo-gimicks, leaflets and invites (mga med at vet representatives ang mga possible market mo), sabayan mo ng coffee shop para habang nagpapawash pede silang magkape/tsaa .... add-on pa kung merung free-wifi.
Dapat mga tao mo pag naglinis ng sasakyan ay as if sila may ari ng sasakyan. Yung bang hagod ng basahan pa lang may TLC na. Tsaka dapat walang naiiwan na tubig sa mga singit-singit. At pinakaimportante, laging naghuhugas ng basahan.
Lagay ka ng mga tarpaulin ng mga products na ginagamit mo.
Yung signage imporatante din yan.
Sent from my Nexus 7 using Tapatalk HD
Picturan mo yung shop mo tapos post mo dito para makapag comment kami kung ano ang mga magandang gawin.
Sent from my Nexus 7 using Tapatalk HD